Shipping Policy
Shipping & Handling
Shipping & Fragile Handling
Due to the delicate nature of glass, specialized packing materials and techniques are used to ensure safe transit.
Shipping Providers: Orders are shipped using trackable carriers (such as UPS, FedEx, or USPS). Tracking numbers will be provided upon dispatch.
Carrier Delays: We are not responsible for transit delays caused by weather, carrier backlogs, or incorrect shipping addresses provided by the buyer.
Inspection Upon Arrival: Because stained glass is highly fragile, buyers must inspect their shipment immediately upon delivery.
Damage Claims, Returns, & Refunds
Damaged Shipments: If your artwork arrives damaged from transit, you must contact us within 48 hours of delivery. Please provide clear photographic evidence of both the damaged piece and the original packaging. Once verified, we will work with you to arrange a repair, replacement, or refund.
Pre-made Items: If you are unsatisfied with a pre-made item, you may return it within 14 days of delivery. The item must be securely packed in its original packaging and arrive in its original, undamaged condition. The buyer is responsible for all return shipping and insurance costs.
Final Sale: Custom commissions, personalized items, and clearance pieces are final sale and cannot be returned or exchanged.
Shipping Policy
We only ship in the contiguous US 48 states.
Products will be shipped within 3 buisness days for premade items. Timelines will be discussed for custom orders. Shipping costs are dependent on time frames, distance, and size/weight of item.